When
Something happens.
A call goes unanswered, a form comes in, a booking is made or a job is marked as done.
Custom workflows for Adelaide businesses
Less admin.More time.
Custom workflows that reply to enquiries, confirm bookings, follow up quotes and ask for reviews. Built around the tools you already use.
What we automate
Enquiry repliesBooking remindersQuote follow-upsReview requestsConnected tools
Every business has small jobs that happen the same way every time: replying to a new enquiry, confirming a booking, chasing a quote, asking for a review. A custom workflow takes care of them, so your team can get on with the work that needs a person.
In plain termsWhat a custom
What a custom
workflow is.
A workflow is a set of steps that runs by itself when something happens in your business. You decide what should happen. We build it and test it with you.
Then
The next step runs itself.
A text or email goes out, the details land where they belong, and the right person is told.
Your rules
You stay in charge.
Every message is written in your voice and approved by you. You can change or pause anything at any time.
A simple example
The reminder
The reminder
sends itself.
The day before each booking, your customer gets a text from your business with the time and an easy way to confirm. Nobody has to ring around to check.
- Goes out at a time you choose
- Written in your voice and approved by you
- Replies show up where your team will see them
- No app to learn. We set it up and test it with you
Example message
DA
Dan’s Auto CareText message
Booking reminder
Hi Jess, it’s Dan’s Auto Care. Just a reminder your car is booked in for a service tomorrow at 8am. Reply YES to confirm, or call us to change the time.
Yes, see you at 8. Thanks
Thanks Jess, you’re confirmed. See you tomorrow.
Confirmed in your calendar
By industry
Built around
Built around
how you work.
We’ve written up what workflows look like for a few kinds of business. If yours isn’t here, it’s still worth a conversation.
- 01
Tradies
Missed-call text-back, quote follow-ups, review requests and job reminders, so work doesn’t slip away while you’re on the tools.
- 02
Real estate agents
Quick replies to buyer and seller enquiries, inspection reminders and appraisal follow-ups.
- 03
Dental practices
Appointment and recall reminders, and replies to new patient enquiries that arrive after hours.
- 04
Medical clinics
Appointment reminders, patient follow-ups and after-hours replies for GPs, physios and allied health.
- 05
Law firms
After-hours enquiry intake, appointment reminders and polite chasers for outstanding documents.
- 06
Something else
If a task happens the same way every time, a workflow can often take it on. Tell us about it below.
How it worksWe set it up.
We set it up.
You get time back.
We learn how
your week runs.
A short conversation about the jobs that repeat, the tools you use and where things get stuck. Free, with no obligation.
We build it around
your business.
Workflows written in your voice and connected to the tools you already use. You approve every message before it goes live.
It runs in
the background.
We test it with you first. You get a short monthly summary of what it did, and you can ask for changes at any time.
Questions
What people ask
What people ask
about workflows.
Do I need to be good with technology?
No. We do the setup and the testing, then show you how it works. If you can read a text message or an email, you can use what we build.
Will it work with the tools we already use?
Usually, yes. We build around what you already have, such as your calendar, inbox, website forms and booking or job software, and confirm exactly what’s possible on the first call, before anything is set up.
Is this AI?
Sometimes, but not always. Most workflows are simple rules: when this happens, do that. Where AI genuinely helps, for example sorting incoming enquiries, we’ll explain how it’s used and you approve it before it goes live.
Can I approve the messages first?
Always. Every message is written in your voice, casual or formal, and approved by you before it goes live. You can change or pause anything later.
Is it legal to send automated texts and emails?
Yes, when it’s done properly. Messages identify your business, go to people who contacted you or are your customers, and anything promotional includes an easy opt-out, in line with Australia’s Spam Act. We set that up for you.
How long does it take to set up?
It depends on the workflow and the tools involved. You’ll get a clear timeline with your quote, before anything starts.
What does it cost?
It depends on what you need. After a first conversation you’ll get a clear, fixed quote before anything starts.
Custom workflows
Tell us what
Tell us what
slows you down.
Share a few details about your business and the jobs you’d like off your plate. Troy will get back to you to talk through what’s possible. Free, with no obligation.
- What happens next
- Troy will be in touch to talk through the jobs you’d like to hand off, and what’s possible with the tools you use.
- What it costs
- Nothing to talk it through. If it’s a good fit, you’ll get a clear, fixed quote before anything starts.
- Who’s behind it
- Troy Watson, founder of Lumen, an independent studio in Adelaide.
Enquiry received
Thanks.
Thanks.
We’ll be in touch.
Troy will read your note and get back to you to talk through what’s possible. Need us sooner? Call 0421 276 482.
Meet the studio