No-shows
Forgotten bookings.
Appointments booked weeks ahead slip people’s minds, and a slot that empties on the day is hard to fill.
For Adelaide GP and allied health clinics
Fewer gaps.More time.
Simple texts that remind patients, follow up when they’re due back and answer enquiries after hours. So reception has more time for patients.
What we set up
SMS remindersRecallsAfter-hours repliesReview requests
Every week, the same jobs fill reception’s day: phone tag to confirm bookings, follow-ups nobody had time to send, enquiries that came in after close. We set up the messages that handle them quietly.
Where the time goesThree things that
Three things that
keep reception busy.
None of them are clinical. They’re about what happens around the appointment, while the phones keep ringing.
Recalls
Patients due back.
When a practitioner wants to see someone again, the reminder often waits on a busy front desk. A timely message takes it off the list.
After hours
Enquiries after close.
People look for a new GP, physio or psychologist at all hours. A prompt, friendly reply lets them know you have their message and when you’ll be in touch.
What it looks like
Plans change.
Plans change.
You hear early.
The day before an appointment, the patient gets a short text from your clinic. One reply confirms it. If they can’t make it, reception finds out a day ahead, with time to offer the slot to someone else.
- Sent at a time you choose, such as the day before
- One reply to confirm or ask for a new time
- Written in your clinic’s voice and approved by you
- Works alongside your practice software, checked on the first call
Example message
WP
Wattlebird PhysioText message
Hi Emma, a reminder of your appointment with Kate at Wattlebird Physio tomorrow at 2:30pm. Reply Y to confirm or R if you need a new time.
R please. Something’s come up at work.
No problem, thanks for letting us know. We’ll call you in the morning to find a new time.
How it worksBook as usual.
Book as usual.
Reminders follow.
We show you
how it works.
A free 15-minute call. We show you example messages, ask about the software you use and confirm what’s possible before anything is set up.
We set it up around
your clinic.
Reminders, recalls and replies written in your clinic’s voice and suited to your kind of practice. You approve every message before it goes live.
It runs quietly in
the background.
Messages go out based on your appointment book. Each month you get a short summary of what was sent.
What we can set up
Built around
Built around
your clinic.
Pick what helps. Every message is written for your clinic and approved by you before it goes live.
- 01
SMS appointment reminders
A short text before each appointment, with an easy way to confirm or ask for a new time.
- 02
Recall messages
A friendly reminder to patients your practitioners have marked as due back, sent with their consent and an easy way to opt out.
- 03
After-hours replies
An instant reply to enquiries that arrive after close, so people know you have their message and when you’ll be in touch.
- 04
Review requests
A polite thank-you after a visit with a link to your Google profile, set up with your AHPRA obligations in mind.
- 05
Monthly reporting
One short email each month: reminders sent and confirmed, recalls sent, enquiries answered and reviews requested.
Questions
What Adelaide
What Adelaide
clinics ask us.
Will it work with our practice software?
It works alongside the practice software you already use. Systems differ in what they allow, so we confirm compatibility on the first call, before anything is set up. If your software already sends reminders you’re happy with, we’ll say so and focus on what’s missing.
Does it suit allied health as well as GPs?
Yes. The same core messages suit GP clinics and allied health practices alike, from physio and chiro to psychology and podiatry. We write the wording to suit your clinic and your patients.
What happens to patient information?
Messages carry only what they need, such as a first name, a time and your clinic’s name, with no clinical details. On the first call we talk you through where patient information goes and who can see it.
Are automated texts to patients allowed?
Yes, when they’re done properly. Reminders about a booked appointment are service messages. Recall messages are closer to marketing, so under Australia’s Spam Act they go to patients who’ve agreed to hear from you, identify your clinic and include an easy opt-out. We set that up with you.
Can we ask patients for Google reviews?
Yes, with care, and only if it suits your practice. We set review requests up with your AHPRA obligations in mind: one polite request after a visit, no incentives, and no screening for happy patients first. We never write, edit or filter reviews.
What does it cost?
It depends on the size of your clinic and which messages you need. After the demo you’ll get a clear quote before anything starts.
Get started
Book a free
Book a free
15-minute demo.
Tell us a little about your clinic. Troy will be in touch to find a time, then show you example messages and talk through what would help. Free, with no obligation.
- What you get
- A 15-minute call with example messages and an honest view of what would help your clinic.
- What we talk about
- How reminders, recalls and after-hours enquiries work today, and the software you use.
- Who’s behind it
- Troy Watson, founder of Lumen, an independent studio in Adelaide.
Request received
Thanks, we’ll be
Thanks, we’ll be
in touch.
Troy will contact you to find a time for your demo, usually within one business day. Need us sooner? Call 0421 276 482.
Meet the studio