Fewer No-Shows.
More Returning Patients.
Adelaide medical and allied health practices lose thousands every week to empty appointment slots and overdue patients who drift away. We automate the follow-up — so neither happens.
Three things quietly costing your practice every week
Appointments end as a no-show
Across GP, physio, chiro, and psychology practices, no-shows run at 15–20%. At $100–$350 per appointment, a small practice loses $1,000+ a week to empty slots that could have been filled.
Overdue patients drifting to other practices
A patient who saw you regularly stops booking. No one reaches out. Months later they're someone else's patient. A single well-timed recall message would have kept them.
New patient enquiries going cold overnight
Someone searches "physio Adelaide" at 9pm, fills out your contact form, and doesn't hear back until the next morning. By then they've already booked the practice that replied at 9:03pm.
A patient gets a reminder the evening before — and confirms in one tap
An SMS lands 48 hours and again 2 hours before each appointment. One tap to confirm. One tap to reschedule. No phone tag, no manual work from your reception desk.
If they don't respond, we follow up automatically. If they cancel, the slot can trigger an outreach to patients on your waitlist — filling the gap before it costs you.
- Sent 48 hours and 2 hours before each appointment
- One-tap confirm or reschedule link
- Automatic follow-up if no response
- Connects to your existing practice software
Reply Y to confirm or call (08) 8234 5678 to reschedule.
We build it once. It runs while your team focuses on patients.
We connect to your practice software
We integrate with your existing system — Cliniko, Best Practice, Halaxy, or others. No switching platforms. No disruption to your reception workflow.
Automations go live in 3–5 days
Appointment reminders, recall messages, after-hours responses, and review requests all switch on. Your team doesn't need to do anything differently.
Fewer gaps. More returning patients.
No-shows drop. Overdue patients rebook. New enquiries get instant responses. Your schedule fills — without your reception staff doing any extra work.
Everything your practice needs to stop the revenue leak
-
SMS Appointment Reminders Automatic reminders sent 48 hours and 2 hours before each appointment with a one-tap confirm or reschedule option. No manual work from your reception team.
-
Overdue Patient Recall Sequences Patients who are overdue for their next appointment automatically receive a personalised recall message — prompting them to rebook before they drift to another practice.
-
After-Hours Enquiry Responses New patient enquiries get an immediate, professional response at any hour — so they book with you instead of the next practice that comes up on Google.
-
Post-Appointment Review Requests After each completed appointment, patients receive a gentle message asking them to share their experience on Google. Builds your rating without anyone asking manually.
-
Monthly Reporting A clear monthly summary: no-shows prevented, recalls rebooked, new enquiries responded to, reviews generated. See exactly what your automations did.
Most practices see a meaningful reduction in no-shows within the first month. Recall patients start rebooking without anyone chasing them. New enquiries convert at a higher rate because they get an instant response at any hour.
What Adelaide health practices ask us
Ready to cut no-shows and bring back overdue patients?
Leave your name and email and Troy will reach out to book a free 15-minute demo — no pitch, just a look at what this would actually look like for your practice.
Or call directly — 0421 276 482