Privacy policy

Introduction

Lumen ADL respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email, phone)
• Business information
• Service preferences and project details
• Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Communicate with you about your project
• Send you relevant updates and information
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent
• With service providers who help us run this website, handle enquiries and measure our advertising (for example Google and Meta), as described under Cookies and Tracking
• To comply with legal requirements
• To protect our rights or property

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Cookies and Tracking

We use cookies and similar technologies to run this website, understand how it is used, and measure and improve our advertising. These include Google Analytics and the Meta Pixel.

Third parties, including Meta, may use cookies, web beacons and similar technologies to collect or receive information from this website and elsewhere on the internet, and use that information to provide measurement services and target ads. When you send us an enquiry, we may also share limited details of it with Meta so we can see which ads lead to enquiries. Contact details shared this way, such as your email address or phone number, are hashed (converted into an unreadable code) before they are sent.

You can block or delete cookies in your browser settings. You can opt out of interest-based advertising at aboutads.info/choices, and manage how Meta uses your information for ads in your Facebook or Instagram ad preferences. We do not sell your personal information.

Third-Party Services

We may use third-party services (such as analytics and advertising providers) to help us understand how visitors interact with our website. These services may collect information about your visits to our site and other websites. We only work with reputable providers who maintain strong privacy protections.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Contact form submissions are retained for 12 months unless you request deletion earlier. You may request deletion of your data at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last updated" date at the top of the policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@lumenadl.com or through our contact page.