No-shows
Forgotten appointments.
Appointments booked months ahead slip people’s minds, and a chair that empties at short notice is hard to fill.
For Adelaide dental practices
Fuller books.Less admin.
Reminders before appointments, recall messages when patients are due, and replies to after-hours enquiries. So your front desk can focus on patients.
What we set up
SMS remindersRecallsAfter-hours repliesReview requests
Every week, appointments go missing: a booking someone forgot, a recall nobody had time to send, an enquiry that came in after you closed. We set up the simple messages that catch them.
Where appointments go missingThree gaps most
Three gaps most
practices know well.
None of them are about your dentistry. They’re about what happens between appointments, while everyone’s busy.
Overdue recalls
Recalls that drift.
Patients due for a check-up often mean to book and never get round to it. Without a nudge, six months becomes a year.
After hours
Enquiries after close.
New patients don’t only look for a dentist during business hours. A prompt, friendly reply means they hear from you before they try the next practice.
What it looks like
Text the day before.
Text the day before.
See them on the day.
The day before each appointment, your patient gets a short text from the practice. One reply confirms it. If they need a new time, your team knows a day early, with time to offer the slot to someone else.
- Sent at a time you choose, such as the day before
- One reply to confirm or ask for a new time
- Written in your practice’s voice and approved by you
- Works alongside your practice software, checked on the first call
Example message
SD
Saltbush DentalText message
Hi Sarah, a reminder of your appointment at Saltbush Dental tomorrow, Tuesday, at 10:00am. Reply Y to confirm or R if you need a new time.
Y
Thanks Sarah, you’re confirmed. See you tomorrow at 10:00am.
How it worksYour team books.
Your team books.
The texts follow.
We show you
how it works.
A free 15-minute call. We show you example messages, ask about the software you use and confirm what’s possible before anything is set up.
We set it up around
your practice.
Reminders, recalls and replies written in your practice’s voice. You approve every message before it goes live.
It runs quietly in
the background.
Messages go out based on your appointment book. Each month you get a short summary of what was sent.
What we can set up
Built around
Built around
your practice.
Pick what helps. Every message is written for your practice and approved by you before it goes live.
- 01
SMS appointment reminders
A short text before each appointment, with an easy way to confirm or ask for a new time.
- 02
Overdue recall messages
A friendly nudge to patients your dentists have marked as due, sent with their consent and an easy way to opt out.
- 03
After-hours replies
An instant, friendly reply to enquiries that arrive after you close, so new patients know when they’ll hear from you.
- 04
Review requests
A polite thank-you after a visit with a link to your Google profile, set up with your AHPRA obligations in mind.
- 05
Monthly reporting
One short email each month: reminders sent and confirmed, recalls sent, enquiries answered and reviews requested.
Questions
What Adelaide
What Adelaide
practices ask us.
Will it work with our practice software?
It works alongside the practice software you already use. Systems differ in what they allow, so we confirm compatibility on the first call, before anything is set up. If your software already sends reminders you’re happy with, we’ll say so and focus on what’s missing.
Are automated texts to patients allowed?
Yes, when they’re done properly. Reminders about a booked appointment are service messages. Recall messages are closer to marketing, so under Australia’s Spam Act they go to patients who’ve agreed to hear from you, identify your practice and include an easy opt-out. We set that up with you.
What happens to patient information?
Messages carry only what they need, such as a first name, a time and your practice’s name, with no treatment details. On the first call we talk you through where patient information goes and who can see it.
Can we ask patients for Google reviews?
Yes, with care. We set review requests up with your AHPRA obligations in mind: one polite request after a visit, no incentives, and no screening for happy patients first. We never write, edit or filter reviews.
Can we approve the messages first?
Always. Every message is written in your practice’s voice and approved by you before it goes live, and you can change the wording or timing at any time.
What does it cost?
It depends on the size of your practice and which messages you need. After the demo you’ll get a clear quote before anything starts.
Get started
Book a free
Book a free
15-minute demo.
Tell us a little about your practice. Troy will be in touch to find a time, then show you example messages and talk through what would help. Free, with no obligation.
- What you get
- A 15-minute call with example messages and an honest view of what would help your practice.
- What we talk about
- How reminders, recalls and after-hours enquiries work today, and the software you use.
- Who’s behind it
- Troy Watson, founder of Lumen, an independent studio in Adelaide.
Request received
Thanks, we’ll be
Thanks, we’ll be
in touch.
Troy will contact you to find a time for your demo, usually within one business day. Need us sooner? Call 0421 276 482.
Meet the studio