AI Automation & Web Design for Adelaide Dental Practices | Lumen ADL
0421 276 482
For Adelaide Dental Practices

Stop Losing Appointments
to No-Shows

Automated SMS reminders, recall sequences, and instant patient responses — set up in days, running in the background forever.

Book a Free 15-min Demo Call Troy — 0421 276 482
Adelaide-based team
Set up in 3–5 days
No disruption to your practice
Works with your existing booking system
The Problem

Three things quietly costing your practice every week

📅
3–5

No-shows per week

At $200–$400 a chair, that's up to $2,000 walking out the door every week. Most practices accept it as normal. It isn't.

🔄
Silently

Overdue recall patients drifting away

Patients who are 6+ months overdue don't come back unless someone reaches out. Most practices don't have time to chase them manually — so they just disappear.

🌙
9pm

New patients enquiring after hours

Someone fills out your form tonight. If they don't hear back within minutes, they book the next practice that comes up on Google.

What It Looks Like

A patient gets this the night before their appointment

A simple, personalised SMS lands 48 hours and 2 hours before their visit. One tap to confirm. One tap to reschedule. No phone tag, no manual work from your front desk.

If they don't respond, we follow up automatically. If they cancel, the gap can trigger a recall message to another patient on the waitlist.

  • Sent 48 hours and 2 hours before each appointment
  • One-tap confirm or reschedule
  • Automatic follow-up if no response
  • Works alongside your existing booking system
9:41 ●●●
ADC
Adelaide Dental Care
text message
Yesterday 4:30pm
Hi Sarah, just a reminder about your appointment tomorrow at 10am with Dr Johnson at Adelaide Dental Care.

Reply Y to confirm or call (08) 8123 4567 to reschedule.
Yesterday 6:12pm
Y
Great, we'll see you tomorrow at 10am! If anything changes, call us on (08) 8123 4567. See you then 😊
iMessage
How It Works

We build it once. It runs forever.

1

We connect to your booking system

We integrate with your existing software — no switching systems, no disruption to how your front desk works.

2

Automations go live in 3–5 days

Reminders, recall messages, and after-hours responses all switch on. Your front desk doesn't need to do anything differently.

3

Fewer gaps. More revenue. Zero extra work.

Appointments get confirmed, lapsed patients come back, and new enquiries get an instant response at any hour.

What's Included

Everything your practice needs to stop leaking revenue

  • SMS Appointment Reminders Automatic reminders sent 48 hours and 2 hours before each appointment with a one-tap confirm or reschedule link.
  • Overdue Recall Sequences Patients who are 6+ months overdue automatically receive a personalised message prompting them to book in — no manual chasing.
  • After-Hours Enquiry Responses New patient enquiries get an instant, personalised reply at any hour so they don't book elsewhere while you're closed.
  • Google Review Requests After each completed appointment, patients get a gentle SMS asking them to leave a Google review. Builds your rating on autopilot.
  • Monthly Reporting A simple monthly summary showing no-shows prevented, recalls rebooked, and new enquiries responded to.
The numbers
What this looks like for a typical Adelaide dental practice

Most practices see a meaningful drop in no-shows within the first month. Recall patients start rebooking without anyone chasing them. New enquiries convert at a higher rate because they get an instant response.

~50%
reduction in no-shows typically seen after SMS reminders go live
3–5
days to set up, fully connected to your existing system
24/7
new patient enquiries responded to, including nights and weekends
Common Questions

Everything you're probably wondering

Most likely yes. We work with the booking and practice management systems commonly used by Adelaide dental practices including Dental4Windows, Exact, Cliniko, Zedmed, and others. We'll confirm compatibility in the first call before anything is set up.
Typically 3–5 business days from the first call to everything going live. We handle all the technical setup. Your front desk doesn't need to change anything about how they work — the automations run entirely in the background.
In our experience, patients appreciate appointment reminders — they're genuinely useful, not promotional. Every message includes a clear opt-out so patients are always in control. Recall and review messages are sent with appropriate timing and frequency so they never feel like spam.
We price based on the size of the practice and which automations are needed. We'll put together a clear quote after the demo call so you know exactly what you're getting before committing to anything. There are no lock-in contracts.
No. Once set up, the automations run entirely on their own. Your front desk books appointments as normal — the reminders, recall messages, and review requests all fire automatically based on what's in your system. You'll get a simple monthly summary showing what ran.
Get Started

Ready to cut no-shows in half?

Leave your name and email and Troy will reach out to book a free 15-minute demo — no pitch, just a look at what this would actually look like for your practice.

Thanks! Troy will be in touch within one business day.

Or call directly — 0421 276 482