In court
Calls you can’t take.
Not everyone leaves a voicemail on a first call to a firm. A text straight back tells them you’ve seen it and when they’ll hear from you.
For Adelaide law firms
More law.Less admin.
When you’re in court or with a client, new enquiries still get a prompt, professional reply. Simple intake, booking and reminders handle the rest.
What we set up
After-hours repliesIntake questionsBookingReminders
Someone rings your firm while you’re in court, or fills in your form at 9pm, then waits to hear back. We set up replies that acknowledge them straight away and set out the next step.
Where enquiries slipGood enquiries,
Good enquiries,
lost to timing.
It’s rarely about the quality of your advice. It’s timing: enquiries arrive while you’re in a hearing or a meeting.
After hours
Forms that wait overnight.
Enquiries sent at night or over a weekend can sit until someone is back at their desk. A prompt reply tells them it arrived and what happens next.
Bookings
First meetings that slip.
Emails back and forth to find a time, then no reminder the day before. Simple booking and reminders keep consultations on track.
What it looks like
A 9pm enquiry.
A 9pm enquiry.
A clear next step.
Someone fills in your website form late on a Tuesday. Straight away they get a reply from your firm confirming it arrived, saying when a lawyer will call and asking about any deadlines. Anything time-sensitive is flagged for your team first thing.
- Replies straight away, day or night
- Says when they’ll hear from a lawyer
- Flags anything urgent for your team
- Acknowledges and books, never advises
Example enquiry
MH
Marlow Hale LawyersText message
New website enquiry: employment
Hi Emma, thanks for contacting Marlow Hale Lawyers. We’ve received your enquiry and a lawyer will call you tomorrow. Is there a date or deadline we should know about?
I was let go last Friday. Should I do anything before the call?
Thanks Emma. We’ve marked this as time-sensitive, and a lawyer will call you first thing tomorrow to talk it through.
Flagged for intake: call before 9:30am
How it worksBuilt around
Built around
your firm.
We map how
matters come in.
Calls, web forms, emails and referrals: how new enquiries reach you, who answers them and where they wait.
We write it in
your firm’s voice.
Replies, intake questions, booking and reminders, approved by you and connected to the tools you already use where that’s possible.
Your team gets
a clear handover.
Each enquiry arrives with the answers you asked for, ready for a conflict check and a call back. A short monthly summary shows what went out.
What we can set up
From first call
From first call
to first meeting.
Choose what helps. Every piece is written for your firm and your practice areas.
- 01
After-hours enquiry replies
A prompt, professional reply to web and email enquiries, confirming they arrived and when someone will be in touch.
- 02
Missed-call text-back
A short text to callers you couldn’t answer, so they know you’ve seen it and when to expect a call.
- 03
Intake questions
A few questions you choose, like practice area, key dates and the other party’s name, ready for your conflict check.
- 04
Consultation booking
Times offered around your diary, with a confirmation that says where to go or how to join.
- 05
Reminders
A reminder before each consultation, and polite follow-ups when you’re waiting on documents from a client.
- 06
A monthly summary
Enquiries answered, consultations booked and reminders sent, summed up in one short email.
Questions
What law firms
What law firms
ask us.
Will it connect to our practice software?
Often, but it depends on the system and how it’s set up. We check yours on the first call, before anything is built. Where a direct connection isn’t possible, enquiries can still arrive as a tidy email to your intake inbox.
Will it ever give legal advice?
Not as we set it up. Replies acknowledge the enquiry, ask the questions you’ve approved and offer a time. They can say plainly that no advice is given until a lawyer has spoken with the person. You approve every word.
Will automated replies feel impersonal?
They shouldn’t. Every message is written with you, in your firm’s tone, and approved before it goes live. Replies are short, warm and clear about what happens next.
What about confidentiality?
We keep intake questions to what your team needs and leave the detail for the call. On the first call we’ll talk through where enquiry details are stored and who can see them.
What changes for our staff?
Very little. New enquiries reach your team as they do now, with the intake answers attached and any booked times in the diary.
What does it cost?
It depends on your firm and what you’d like set up. After the demo you’ll get a clear quote before anything starts.
Free demo
See it working
See it working
for your firm.
Tell us a little about your firm. Troy will be in touch to arrange a short demo and talk through how new enquiries reach you now. Free, with no obligation.
- What you’ll see
- Replies, intake questions and booking, shown on an example firm like yours.
- What we’ll cover
- How enquiries arrive, who answers them, and what you’d want handled first.
- Who’s behind it
- Troy Watson, founder of Lumen, an independent studio in Adelaide.
Request received
Thanks, we’ll
Thanks, we’ll
be in touch.
Troy will be in touch to arrange your demo, usually within one business day. Need us sooner? Call 0421 276 482.
Meet the studio