AI Automation for Adelaide Law Firms | Lumen ADL
0421 276 482
For Adelaide Law Firms

Stop Missing Clients
While You're in Court

A potential client calls your firm while you're in a hearing. They don't leave a voicemail. They call the next firm on Google. We fix that — instant responses, automated follow-ups, 24/7.

Book a Free 15-min Demo Call Troy — 0421 276 482
Adelaide-based team
Set up in 5–7 days
Works with your practice management software
No lock-in contracts
The Problem

Three ways your firm is losing clients it never knew about

📞
~40%

Calls missed while you're in court or with clients

People calling a law firm rarely leave voicemails. If no one answers, they move to the next Google result. That client — and their matter — is gone without a trace.

⏱
72 hrs

Average response time for online legal enquiries

Most people contact 3–5 firms at once. The one who responds first — even at 9pm — wins the instruction. Three days later, the others are background noise.

⭐
Zero

Review requests sent by most firms after a matter closes

Happy clients rarely leave Google reviews unprompted. Without a steady pipeline of reviews, your firm is invisible to the next person searching for legal help in Adelaide.

What It Looks Like

A new enquiry submitted at 9pm gets a response in under 2 minutes

Someone fills out your website contact form after hours. Within 90 seconds they receive a professional, personalised message acknowledging their enquiry and letting them know what to expect next.

No one at your firm had to do anything. But to that potential client, you just became the most responsive law firm they've contacted.

  • Instant response to website enquiries, 24/7
  • Professional tone, personalised with their name and matter type
  • Sets expectations — when they'll hear from a solicitor
  • 3-step follow-up sequence if they don't respond
9:41 ●●●
MCL
Morrison Clark Legal
text message
Tonight 9:03pm
Hi James, thanks for reaching out to Morrison Clark Legal. We've received your enquiry about a family law matter.

One of our solicitors will be in touch tomorrow morning. In the meantime, is there anything urgent we should know?
9:07pm
No that's fine, just wanted to get the ball rolling. Thanks for the quick reply!
Great — we'll speak tomorrow. You're in good hands.
iMessage
How It Works

We build it once. It runs while you work.

1

We map your intake process

We look at how enquiries come in — website forms, calls, referrals — and where they're falling through. Every firm is different.

2

We build your automations

Instant enquiry responses, consultation follow-ups, document chasers, review requests. All written in your firm's voice and approved before they go live.

3

More clients. Less admin.

Leads get followed up before they go cold. Documents get chased so files don't stall. Reviews get requested so your reputation builds automatically.

What's Included

Everything your firm needs to stop losing clients silently

  • Instant Enquiry Response New clients get a professional, personalised response within minutes of submitting — day or night. No one slips through while you're unavailable.
  • Consultation Follow-up Sequences Prospects who enquired but didn't book receive a 3-step follow-up over 7 days — recovering leads that would otherwise go cold.
  • Document Reminder Sequences Clients who need to supply documents receive automated chasers at 2, 5 and 10 days. Files move faster. Less chasing for your team.
  • Google Review Requests After a matter closes, clients receive a well-timed message asking them to share their experience on Google. Builds your online reputation on autopilot.
  • Monthly Reporting A clear summary each month: leads followed up, documents chased, reviews generated. See exactly what the automations did.
The numbers
What this changes for a typical Adelaide law firm

Enquiries that previously went cold get a response within minutes. Prospects that didn't book a consult receive follow-ups that convert. Documents stop stalling files. Reviews start accumulating without anyone asking manually.

<2min
response time to new enquiries, even at 11pm on a Sunday
5–7
days to set up, fully connected to your existing software
24/7
coverage for new client enquiries, no reception staff required
Common Questions

What Adelaide law firms ask us

Most likely yes. We work with the systems commonly used by Adelaide law firms including Clio, LEAP, LawMaster, Smokeball, and ActionStep. We also integrate with website contact forms regardless of platform. We confirm compatibility on the very first call before anything is built.
Typically 5–7 business days from the initial call to everything going live. We handle all the technical integration. Your reception and solicitors don't need to change how they work — the automations run invisibly in the background.
No — and this is the most common concern. Every message is written in your firm's voice, personalised with the client's name and matter type, and reviewed and approved by you before going live. Clients consistently feel more looked after, not less, because they hear back instantly rather than waiting days.
Pricing is based on the size of your firm and the automations required. After the demo call we put together a clear, fixed quote — no vague retainers, no surprise costs. There are no lock-in contracts.
Nothing changes day-to-day. Enquiries come in as normal — the automated response fires before anyone at the firm does anything. Documents get chased without your team following up manually. Reviews get requested without anyone remembering to ask. You get a monthly summary showing exactly what ran.
Get Started

Ready to stop losing clients you never knew about?

Leave your name and email and Troy will reach out to book a free 15-minute demo — no pitch, just a look at what this would actually look like for your firm.

Thanks! Troy will be in touch within one business day.

Or call directly — 0421 276 482