Websites & workflows for Adelaide tradies | Lumen
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Free job-leak check · Adelaide tradies

Find the jobsslipping through.

A short video from Troy on your Google listing, your website and what happens when someone calls. The three things to fix first, texted to you within three business days.

Free · No obligation · No hard sell · ABN 13 266 128 369

Start your free checkMade by Troy Watson, Lumen’s founder, in Adelaide

Step 1 of 2

What’s your trade?

We use your details to reply to you and to measure our ads. Privacy policy. Prefer to talk? Call 0421 276 482.

What you get

A short video.
Made for you.

Troy looks at your business the way a new customer would: your Google listing, your website on a phone, and what happens when someone calls or sends an enquiry. Then he records a short video talking you through what he found.

  • Made for your business, not a template report
  • The three things worth fixing first, in plain English
  • About 5 minutes, easy to watch on your phone
  • Usually within three business days, and yours to keep
  1. The call button is hard to find on a phone.
  2. Photos of great work, but no reviews next to them.
  3. The quote form doesn’t say when you’ll reply.
Example only: a made-up business, to show the format.
Where jobs slip away

Three leaks we
look for first.

None of them are about how good your work is. They’re about what happens while you’re busy doing it.

Missed calls

You can’t answer from a roof.

Plenty of callers won’t leave a voicemail. They ring the next tradie on Google, and you never know the job existed.

Quiet quotes

Quotes that go cold.

You send the quote, then hear nothing. A friendly follow-up a few days later brings back jobs that would have drifted off.

Missing reviews

Happy customers, no reviews.

Happy customers rarely leave a review unless someone asks, and reviews are one of the first things a new customer checks.

What a fix looks like

Miss a call.
Keep the job.

You’re on the tools and the phone rings. Within a minute, the caller gets a text from your business saying you’re on a job and when you’ll call back. They can reply with what they need, so you know the job before you ring them.

  • Goes out within a minute of a missed call
  • Written in your voice and approved by you
  • Includes your name and a callback time
  • No app to learn. We set it up and test it with you
Example message
After the check

Want help fixing it?
We build it for you.

No obligation. If you’d like a hand, you get a fixed quote first. We build it around your trade and the tools you already use, test it with you, and then it runs in the background.

  1. 01

    Missed-call text-back

    An instant, friendly text to anyone whose call you couldn’t take, with a callback time.

  2. 02

    Quote follow-ups

    A polite nudge a few days after each quote, so good jobs don’t go quiet.

  3. 03

    Review requests

    A short thank-you after each finished job, with a link to leave a Google review.

  4. 04

    A website that wins work

    Your work, your service area and your reviews, with a one-tap call button. Fast on a phone.

Based in
Adelaide, South Australia
ABN
13 266 128 369
Call or text
0421 276 482
Email
hello@lumenadl.com
Who’s behind it

Hi, I’m Troy.

I run Lumen, an independent studio in Adelaide. I build websites and simple workflows for local businesses, and I make every job-leak check myself.

Lumen is a young studio, so there’s no wall of reviews yet. Instead, the check shows you exactly what I’d fix and why, for free. If it’s useful, we can talk. If not, keep the video.

Questions

What Adelaide
tradies ask us.

What’s the catch?

There isn’t one. The check is how we meet businesses we might be able to help. Troy may call once to make sure the video made sense. After that it’s up to you, and if you’d like help, you’ll get a fixed quote first.

Most of my work comes from word of mouth. Is this for me?

Maybe not, and the video will say so. People who are referred often still look you up and ring you before they book, so the check looks at what happens then.

Does this work with ServiceM8 or Tradify?

Usually, yes. We build around the tools you already use, including job management software like ServiceM8 and Tradify, and confirm exactly what’s possible on the first call, before anything is set up.

How fast does the text go out after a missed call?

Usually within a minute. We set the timing and the wording with you, and you can change either at any time.

Is it legal to send automated texts?

Yes, when it’s done properly. Messages identify your business, go to people who contacted you or are your customers, and anything promotional includes an easy opt-out, in line with Australia’s Spam Act. We set that up for you.

Can I approve the messages first?

Always. Every message is written in your voice, casual or formal, and approved by you before it goes live.

What does it cost?

The check is free. If you’d like help after it, the price depends on what you need, and you’ll get a clear, fixed quote before anything starts.

Do you build websites for tradies too?

Yes. Fast, custom websites that show your work, your service area and your reviews, with a one-tap call button. They work hand in hand with the workflows.

Free job-leak check

Find out where
jobs slip through.

Tell us your trade and where to send it. Troy looks at how customers find you, call you and get their quotes, then texts you a short video on what he’d fix first. Free, with no obligation.

What you get
A short video made for your business, with the three things worth fixing first.
What Troy looks at
Your Google listing, your website on a phone, and what happens when someone calls or enquires.
When
Usually within three business days, by text.

Step 1 of 2

What’s your trade?

We use your details to reply to you and to measure our ads. Privacy policy.