FAQ | Web Design, SEO & AI Automation Questions | Lumen ADL

Frequently Asked Questions

Everything you need to know about working with us. Can't find what you're looking for? Just ask.

Pricing & Payments

How much does a website cost?

Our custom websites start at $2,500. This includes:

  • Custom design (no templates)
  • Mobile-first development
  • SEO-optimized structure
  • 2-week delivery
  • Google Business integration

We also offer a Bundle ($3,000) that includes the website plus 3 months of SEO services � saving you $700.

What's included in your SEO service?

Our Local SEO packages start from $700/month with no lock-in contracts:

  • Starter — $700/mo: Google Business optimisation, citation building, monthly ranking report, 1 SEO page/mo
  • Growth — $1,200/mo: Everything in Starter + review generation, 2 blog posts/mo, Google Business posts, monthly strategy call
  • Dominate — $1,900/mo: Everything in Growth + AI automation included, 4 blog posts/mo, quarterly landing page, priority support

Cancel anytime — no lock-in contracts.

Looking for automation too? Check out our AI Automation service.

Do you require a deposit?

Yes, we require a 50% deposit to start work, with the remaining 50% due on completion. For SEO services, payment is monthly in advance.

Are there any hidden fees?

No. The price we quote is the price you pay. Domain registration and hosting are separate (we can help you set these up), but there are no surprise charges from us.

How We Work

How long does a website take?

Most websites are delivered in 2 weeks from start to finish. Here's the typical timeline:

  • Week 1: Discovery, design, and content
  • Week 2: Development, testing, and launch

More complex sites may take longer � we'll give you a clear timeline upfront.

Do you use templates?

No. Every website we build is custom-designed and coded from scratch. Templates are slow, bloated, and bad for SEO. We write clean, fast code that's optimized for your business.

What if I don't like the design?

We work closely with you during the design phase to make sure you love it before we build. We include 2 rounds of revisions in our standard package. Our goal is your complete satisfaction.

Will I be able to update the site myself?

Yes. We build sites that are easy to update. For simple changes (text, photos), you can do it yourself. For more complex updates, we're always here to help � or we can show you how.

Do you write the content?

We can, but we prefer you do. You know your business best. We provide guidance on what to write and optimize it for SEO. If you need help, we can recommend copywriters or write basic content for an additional fee.

About SEO

How long does SEO take to work?

Most clients see initial improvements within 2-4 weeks, with significant results in 6-8 weeks. SEO is a long game � the work we do now compounds over time. Our case study with M&K Painting saw them hit #3 for their target keyword in 8 weeks.

Do you guarantee rankings?

No one can guarantee #1 rankings � and you should be suspicious of anyone who does. What we guarantee is that we'll follow best practices, do the work, and give you transparent reporting. Most of our clients see significant ranking improvements.

What areas do you serve?

We're based in Adelaide and specialize in the northern suburbs: Mawson Lakes, Golden Grove, Gawler, Modbury, Para Hills, and surrounding areas. That said, we work with clients across all of South Australia.

Can I just do SEO without a new website?

You can, but results are limited. If your current site is slow, not mobile-friendly, or poorly structured, you're fighting an uphill battle. We often recommend starting with a solid foundation (new site) and then layering SEO on top.

Support & Maintenance

What happens after the site launches?

We don't disappear. All websites include 30 days of free support after launch. After that, we're available for updates at our standard hourly rate, or you can sign up for one of our maintenance packages.

Do you offer website maintenance?

Yes. We offer monthly maintenance packages that include:

  • Security updates
  • Performance monitoring
  • Regular backups
  • Small content updates

Ask us for details if you're interested.

Who owns the website?

You do. Once the final payment is made, the website is 100% yours. We use no proprietary technology � it's clean HTML, CSS, and JavaScript that any developer can work with.

Still Have Questions?

Can't find the answer you're looking for? Reach out � we're happy to help.